Salesforce, the global leader in CRM, today announced its strengthened presence in Jaipur, as part of its ongoing efforts to digitally transform India, propeling its vision of a $1 trillion digital economy by 2030. Salesforce is committed to fostering innovation in India and driving digital transformation for businesses of all sizes across industries, leveraging the power of Artificial Intelligence (AI) and automation ushering in a new economic era, revolutionizing how businesses interact with customers, while unlocking business value.
Addressing media in Jaipur, Salesforce highlighted how the AI Revolution is transforming businesses, fueling growth, strengthening customer relationships, while driving employee
productivity. Working with customers across India, Salesforce focuses on helping customers
create digital strategies centered around AI, Data, CRM and Trust.
The event was chaired by Mankiran Chowhan, Business Head- Financial Services & Consumer Industries, Salesforce India, who reinforced the growth journey of Salesforce in India and the future roadmap. Speaking at the event, Mankiran Chowhan said, “Technology adoption across India in the last few years has been phenomenal. We are excited to deepen our roots in Jaipur, a city that is rapidly becoming a beacon for entrepreneurial success, digital transformation and innovation. Strengthening our presence in India, especially Jaipur, is a testament to our commitment to nurturing the Salesforce ecosystem in India, while delivering unmatched experiences to customers.”
Nitesh Chaudhary, Director of Jaipur Rugs, highlighted the need for technology in delighting customers, reinforced by the journey with Salesforce in streamlining their entire customer and employee lifecycle – from engagement, to purchase, to service, for customers; and automation and rich data driving employee productivity. “The retail sector is experiencing ongoing transformations due to the growing demands of customers and the rapid advancement of new technologies. However, it’s important to latch on to the trends in retail technology that hold practical value for optimizing business operations. Salesforce has been instrumental in connecting our artisans directly to consumers, enabling the free-flow of experiences and stories thriving in the digital age.” added Nitesh Chaudhary.
Reinforcing the importance of partners being an integral pillar in the Salesforce ecosystem –
Vijay Gupta, Co-Founder, Global CTO and President- India and EMEA at Aethereus, a Salesforce partner since 2019, said, “The opportunities to drive transformations across industries are massive and at the same time constantly evolving. The vibrant ecosystem in cities like Jaipur, enables world-class experiences for end consumers, delivering unmatched business value to businesses. We’ve partnered with clients across sectors to solve their most challenging customer experiences leveraging the power of Salesforce with a design-led approach.”
The thriving Salesforce ecosystem is reflective of the opportunities at hand. With over two
decades of experience in Salesforce development, administration, and consulting. Abhinav
Gupta, Salesforce Architect, Concret.io, shared his experience of listing more than 30
applications on the AppExchange. “The technology industry in India has evolved from being
services led to a product and innovation hub. We are excited to be innovating and building
solutions for India, from India for the World. Being from Jaipur, I’ve been a part of the explosive growth in the region, we’ve seen attractive investments being made and fostering innovation has been crucial propelling growth in the region.” said Abhinav.
In India, Salesforce recently announced the expansion of its Bengaluru office and its flagship Centre of Excellence (CoE) in Hyderabad reinforcing India as a leading talent, knowledge and global innovation hub for the company. Currently, Salesforce has 11,000 employees, across trailblazing sites in Hyderabad and Bengaluru as well as Mumbai, Gurugram, Pune, and Jaipur.
Salesforce’s growth in India is also supported by an expansive ecosystem of established
strategic partners, start-ups, over 2 million Salesforce developers, and more users of Trailhead – Salesforce’s free online learning platform – than any market outside the US. Driving transformation across industries, Salesforce collaborated with several businesses of different sizes across sectors, to create digital strategies leveraging the latest technologies.