Xiaomi, a global technology leader, announced the opening of 10 Premium Service Centres across key Indian cities, setting a new benchmark in customer care and experience. The centres are being opened across Bangalore, Hyderabad, Kochi, Chennai, Kolkata, Delhi, Jaipur, Mumbai, Pune, and Ahmedabad, and are a testament to Xiaomi’s Customer First
philosophy, delivering an elevated service standard and an immersive ownership journey. This milestone reinforces Xiaomi’s long-term commitment to India, with plans to expand to 100 Premium Service Centres nationwide, further complementing its extensive network that serves every pin code across the country.
“At Xiaomi, our goal has always been to build more than just products – we aim to create lasting connections with the people who trust us. Launching these Premium Service Centres is a strategic step in deepening that connection and raising the bar for customer experience in India. It reflects our long-term commitment to be part of everyday life, to listen, learn, and continue innovating for the people we serve,” said Mr. Sudhin Mathur, Chief Operating Officer, Xiaomi India.
Designed to go beyond traditional after-sales care, the new Premium Service Centres embody Xiaomi’s commitment to putting users at the heart of everything they do by reimagining every touchpoint of the ownership journey. Customers can expect an elevated experience that combines a welcoming and immersive ambience with faster, more accurate service. The centres are equipped to complete 95% of repairs within 24 hours – an improvement over the current 89%, supported by advanced diagnostic tools, systematic quality checks, and a ready supply of spare parts. While the latest Counterpoint Research survey ranks Xiaomi among the top brands in service speed, with 52% of customer issues resolved within just four hours, repairs that will extend beyond two hours will still ensure
uninterrupted connectivity through access to standby handsets.