Sunday, June 13, 2021

HDFC BANK and CSC join hands to bring Chat Bot EVA for VLEs

  • Chat Bot will empower 1.5 lakh village-level entrepreneurs (VLE) to provide last-mile connectivity in semi-urban and rural areas
  • VLES to provide financial services at the last mile in semi-urban and rural areas

HDFC Bank and Common Services Centers (CSCs) today announced the launch ofchatbot ‘Eva’ on CSC’s Digital Seva Portal to support Village Level Entrepreneurs (VLEs) in providing banking services for last-mile rural consumers.

Through Eva, VLEs will learn about the products and services offered by HDFC Bank, which in turn will improve services offered to the last mile customers. The 24×7 service will allow VLEs to access accurate information about various products, processes and resolve queries about HDFC Bank’s services.

Currently, 1,27,348 VLEs are providing HDFC Bank’s products and services in semi-urban and rural India. Of these 15,791 are Business Correspondents who serve customers through banking outlets across 685 districts pan India.

Speaking on the launch, Smita Bhagat, Group Head – Government and Institutional Business (GIB) and Start-ups at HDFC Bank said, “This initiative will bridge the gap between India and Bharat. Urban India has been quick to learn and adapt to the world of digital but it is yet to benefit Bharat.

AnjaniRathor, Chief Digital Officer of HDFC Bank said, “Our objective, as always, is to strive for the best service we can provide to our customers. It will help them navigate through our range of services, products, FAQs which will provide a transformative banking experience to VLEs and their customers.”

Mr. Dinesh Tyagi, CEO at CSC e-Governance Services India Limited, said–“The initiative to leverage chatbots and digital innovations to empower VLEs is a step in the right direction.

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