Saturday, July 13, 2024

One Point One Solutions Ltd. Secures A New Client-Win With India’s Largest Integrated Power Company

One Point One Solutions Limited, a leading provider in technology-enabled business process management (BPM) services, announces a significant client win within the Energy and Utility industry. This partnership is with one of India’s largest and most renowned integrated power companies.

The esteemed company, a key component of India’s largest conglomerate, operates as an Indian electric utility and electricity generation entity based in Mumbai, India. The company has been a pioneer in technology adoption, with many firsts to its credit, supporting the country’s energy independence. With a distinction of being among the top private players in each sector of the value chain including solar rooftop and value-added services, the brand is credited with steering the energy sector on technology, process and platform. The brand has now over a century of expertise in technology leadership, project execution excellence, world-class safety processes, customer care and driving green initiatives committed to 'lighting up lives' for generations to come.

The leading E & U brand, in response to the increasing demand for its cutting-edge products and services, has partnered up with One Point One Solutions to provide comprehensive Back Office services for revenue recovery and assurance. These services encompass data collection, inbound and outbound services, onboarding new customers, and other process support. The partnership aims to optimize support operations while concentrating on providing outstanding customer service.

By combining their strengths, both organizations are poised to enhance operational efficiency and customer satisfaction in the utility sector. One Point One Solutions is excited to contribute to this mission and looks forward to achieving new milestones in business process management and customer service excellence.

One Point One Solutions is a full-stack player in BPO, KPO, IT Services, Technology & Transformation and Analytics. The company was incorporated in the year 2006 and offers comprehensive solutions in technology, accounting, skill development and analysis. In 2024, the company acquired a major stake in ITCube Solutions Pvt Ltd., which is an IT + BPM/KPO services company headquartered in Pune and Cincinnati, Ohio. ITCube Solutions with over two decades of experience, serves clients across sectors and has a robust presence in the USA, England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India,
Singapore, and Australia.

The company serves a broad spectrum of industries including Telecom & Broadcasting, Retail and E-commerce, Consumer Durables & FMCG, Banking and Finance, Travel & Hospitality, Insurance & Healthcare and has 6 service centers located across Navi Mumbai, Gurgaon, Chennai, Bangalore, Indore and Pune with 5,600+ seats on per shift basis, allowing to cater to a significant volume of clients. The company offers services like Originations, Customer services, Sales, Collections, Tech Helpdesk, Backoffice, Accounting, Litigation, Recruitment, Design, Development, Intelligence and a lot more. Akshay Chhabra, the founder of 1Point1 Solutions Ltd., focuses on technology-driven innovation to build efficiencies and position the company as a leader in the BPM space.

The company has also forayed into global markets with its wholly-owned subsidiary company “ONE POINT ONE USA INC” in the Delaware, United States of America. Since the listing in 2017, the brand has built a robust portfolio with 50+ clientele including prominent players from across the verticals.

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