Meesho, India’s only true e-commerce marketplace, has introduced transformative changes to its claims process, reaffirming its commitment to empowering sellers and delivering a seamless, transparent experience. These enhancements—faster resolutions, advanced checks, and proactive measures—are aimed at building trust within the seller community.
Since May 2024, Meesho has significantly improved its claims approval process, reducing the resolution time by 70% for the majority of cases. This progress has enabled faster outcomes for sellers, with 3.4 million genuine claims successfully approved, underscoring Meesho’s dedication to creating a more efficient and supportive platform for all stakeholders.
Meesho is dedicated to expanding digital tracking across more stages of the shipment journey, enhancing traceability and accountability throughout the supply chain. The company continues to invest in advanced data science tools to accurately identify and resolve issues, enabling timely and effective solutions. A key priority remains safeguarding sellers from fraudulent user claims, with ongoing development of robust systems to protect
their interests while ensuring transparency. These initiatives reflect Meesho’s commitment to building a secure, seamless, and efficient e-commerce ecosystem for all stakeholders.